PRIVACY POLICIES

Introduction

At Freshyle, we attach great importance to the protection of your personal data. We are committed to processing them in a transparent and secure manner. This privacy policy aims to explain to you how we collect, use and protect your information, in compliance with current regulations, to offer you an optimal and personalized experience.

1- Data collection

Personnal data collected includes:

• Contact informations : Name, first name, e-mail, phone number.
• Order informations : Order details (desired services, design preferences, etc.).
• Navigation data : IP address, cookies, browsing history on the site.

This data is collected through:

• Contact or order forms on the site.
• Navigation on the site (via cookies or other similar technologies).

2- Use of data

Personal data is collected and used for the following purposes:

• Order management : to provide the requested services and ensure communication with the client.
• Customer support : to respond to user inquiries or questions.
• Site improvement : to analyze browsing data and improve the user experience.
• Marketing : only if the customer has given consent to receive offers or newsletters.

3- Data sharing

The personal data collected is strictly confidential and intended only for Freshyle. They will under no circumstances be transmitted to third parties, except in the following cases:

• If this is necessary for the performance of the services (for example, for a payment provider).
• If required by law.

4- Data security

We take all necessary measures to ensure the security of the personal data collected, including protecting the information against unauthorized access, disclosure, modification or destruction.

5- Data retention

We retain your personal data only for the period necessary to achieve the purposes for which it was collected, in accordance with the law. After this period, they will be deleted or anonymized.

6- User rights

In accordance with the GDPR, users have the following rights regarding their personal data:

• Right of access : Obtain a copy of the personal data processed.
• Right of rectification : Request correction of incorrect or incomplete data.
• Right of erasure : Request deletion of their personal data in certain circumstances.
• Right to limitation : Request suspension of processing of their data.
• Right to portability : Receive their personal data in a structured and readable format.
• Right to object : Object to the use of their data for marketing purposes.

To exercise these rights, simply send a request to [email protected].

7- Cookies

We use cookies to improve the user experience and analyze navigation. Cookies are small files placed on the user’s computer when they visit the site. They may include performance, functional and marketing cookies. The user’s consent will be requested via a banner during their first visit. The user can manage their cookie preferences in their browser settings.

8- Changes to the privacy policy

Freshyle reserves the right to modify this privacy policy at any time, depending on changes in laws and regulations. Any changes will be reported on this page, and, if necessary, user consent will be requested again.

9- Contact

For any questions relating to this privacy policy or to exercise your rights, you can contact us at the following address: [email protected]